Refund Policy
1. Subscription Cancellations You may cancel your PlayPause subscription at any time by logging into your account settings.
Effect of Cancellation: If you cancel, your subscription will remain active until the end of your current billing period. You will not be charged for the next billing cycle.
Data Retention: Upon cancellation, we may retain your data for a grace period of [e.g., 30 days] to allow you to download your files, after which it may be permanently deleted.
2. Refunds
Monthly Subscriptions: We generally do not offer refunds for partial months of service.
Annual Subscriptions: If you cancel an annual subscription within the first [e.g., 14] days of the billing cycle, you may be eligible for a full refund. After this window, refunds are not provided, but access continues until the end of the year.
3. Free Trials If you signed up for a free trial, you may cancel at any time before the trial period ends to avoid being charged. Once the trial converts to a paid subscription, the standard refund policy applies.
4. Exceptions We understand that technical issues happen. If you believe you have been charged in error, or if the PlayPause platform was unavailable for an extended period due to our downtime, please contact our support team at ssventureskolkata@gmail.com within [e.g., 7 days] of the charge to request a review.
5. Contact Us For any questions regarding refunds or cancellations, please contact us at ssventureskolkata@gmail.com
1. Information We Collect We collect information to provide better services to all our users:
Personal Information: Name, email address, billing address, and payment information when you register for an account or purchase a subscription.
Content Data: Video files, audio files, images, comments, timestamps, and project metadata you upload to the platform for collaboration purposes.
Usage Data: Information on how you interact with the service, including log files, device information, browser type, and IP address.
2. How We Use Your Information We use the data we collect to:
Provide, operate, and maintain the PlayPause platform.
Process your transactions and manage your account.
Enable collaboration features (e.g., notifying team members of new comments or versions).
Improve our services and develop new features.
Send you administrative information, such as updates, security alerts, and support messages.
3. Intellectual Property of Your Content We do not own the video content you upload. You grant us a limited license to host, copy, transmit, and display your content solely as necessary to provide the service to you and your invited collaborators.
4. Sharing Your Information We do not sell your personal data. We may share information with:
Service Providers: Third-party vendors who perform services for us (e.g., payment processing, cloud hosting via AWS/Google Cloud, email delivery).
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
5. Data Security We use administrative, technical, and physical security measures to help protect your personal information and video content. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
6. Your Rights Depending on your location, you may have the right to access, correct, or delete your personal data. You may update your account settings directly within the PlayPause dashboard or contact us at [Insert Support Email].
7. Contact Us If you have questions about this Privacy Policy, please contact us at:
Email: [Insert Support Email]
Address: [Insert Company Address]
1. Information We Collect We collect information to provide better services to all our users:
Personal Information: Name, email address, billing address, and payment information when you register for an account or purchase a subscription.
Content Data: Video files, audio files, images, comments, timestamps, and project metadata you upload to the platform for collaboration purposes.
Usage Data: Information on how you interact with the service, including log files, device information, browser type, and IP address.
2. How We Use Your Information We use the data we collect to:
Provide, operate, and maintain the PlayPause platform.
Process your transactions and manage your account.
Enable collaboration features (e.g., notifying team members of new comments or versions).
Improve our services and develop new features.
Send you administrative information, such as updates, security alerts, and support messages.
3. Intellectual Property of Your Content We do not own the video content you upload. You grant us a limited license to host, copy, transmit, and display your content solely as necessary to provide the service to you and your invited collaborators.
4. Sharing Your Information We do not sell your personal data. We may share information with:
Service Providers: Third-party vendors who perform services for us (e.g., payment processing, cloud hosting via AWS/Google Cloud, email delivery).
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
5. Data Security We use administrative, technical, and physical security measures to help protect your personal information and video content. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
6. Your Rights Depending on your location, you may have the right to access, correct, or delete your personal data. You may update your account settings directly within the PlayPause dashboard or contact us at [Insert Support Email].
7. Contact Us If you have questions about this Privacy Policy, please contact us at:
Email: [Insert Support Email]
Address: [Insert Company Address]